Frequently Asked Questions
Fibre links your location to the Internet via Fibre optic cables that use light impulses to carry data. These impulses bounce along thin glass Fibre tubes at the speed of light, which makes Fibre very fast and stable resulting in a more reliable, buffer free, experience.
Who installs Fibre?
We installs the Fibre cable from the road into your office. Once you have placed your order with ACL, Our Installation team will call you to set up an installation date. We’d recommend being at your Office at the time of installation to ensure you agree with the installer on the placement of the cable and ONT device.
Are there any upfront costs?
Installation and connection (or activation) costs are charged to install Fibre into your office
How long until installation is completed?
If your order is indicated as ready for installation, the average time for installation from order is 14 working days, but this does depend on your availability and you booking a date and time with the installer. If they cannot get hold of you, then this will take longer. Look out for calls from them.
Fibre has been installed – now what?
After the installation has been completed it can take between 1 and 3 working days for your service to become active. This time is so that the Network team can check that your connection is working correctly. You are only billed for your service when the Confirmation has been donw. Track your order online and look out for Emails and SMS’s that tell you your service is active.