Frequently Asked Questions
Fibre (also called Fibre to the home or FTTH) links your home to the Internet via Fibre optic cables that use light impulses to carry data. These impulses bounce along thin glass Fibre tubes at the speed of light, which makes Fibre very fast and stable resulting in a more reliable, buffer free, experience.
Who installs Fibre into my home?
The Fibre infrastructure provider installs the Fibre cable from the road into your home. Once you have placed your order with Mweb, the Fibre infrastructure provider will call you to set up an installation date. We’d recommend being at home at the time of installation to ensure you agree with the installer on the placement of the cable and ONT device.
Are there any upfront costs?
Installation and connection (or activation) costs are charged to install Fibre into your office or home
How long until installation is completed?
If your order is indicated as ready for installation, the average time for installation from order is 14 working days, but this does depend on your availability and you booking a date and time with the installer. If they cannot get hold of you, then this will take longer. Look out for calls from them.
Fibre has been installed – now what?
After the installation has been completed it can take between 1 and 3 working days for your product to become active. This time is so that the Fibre infrastructure provider can check that your line is working correctly. You are only billed for product usage from when the product is active. Track your order online and look out for Emails and SMS’s that tell you your product is active.