ACL FAQ
Frequently Asked Questions
About Fibre?
Fibre links your location to the Internet via Fibre optic cables that use light impulses to carry data. These impulses bounce along thin glass Fibre tubes at the speed of light, which makes Fibre very fast and stable resulting in a more reliable, buffer free, experience.
Who installs Fibre?
We install the fiber cable from the road into your office. Once you have placed your order with ACL, our installation team will call you to set up an installation date. We’d recommend being at your office at the time of installation to ensure you agree with the installer on the placement of the cable and ONT device.
Are there any upfront costs?
Installation and connection (or activation) costs are charged to install Fibre into your office
How long until installation is completed?
If your order is indicated as ready for installation, the average time for installation from the date of order is 14 working days. However, this does depend on your availability and your scheduling a date and time with the installer. If they cannot get hold of you, then the process will take longer. Please look out for calls from them.
Fibre has been installed – now what?
While installation is complete, your service activation typically takes 1-3 business days. During this time, our network team thoroughly tests your connection to ensure everything functions perfectly. Billing starts only after successful confirmation. We'll keep you informed with confirmation emails and SMS notifications once your service is active.
